Terms and conditions
TERMS AND CONDITIONS OF THE GAME SERVICE
LEGAL STATUSThe game service is provided by MultiWin N.V., a company registered under the laws of Anjouan, with its headquarters located at [insert address]. The license number for providing online gaming services is 2024-001-ANJ.
REGISTRATION AND LOGIN PROCESSBy registering and logging in to our website, you agree to these Terms and Conditions. To register, you must be at least eighteen (18) years old and provide us with the required information, including your email address and password.
Upon completing registration, we will send a confirmation email to the provided email address. Once confirmed, access is granted instantly under two minutes for logging in purposes only. The user can reset their details whenever necessary via our website.
Our services are available for use by users of Poland and other countries where online gaming is permitted under law. For withdrawals, Know Your Customer (KYC) verification may be required at our discretion, including passport or identification document scans.
GAMES AND SOFTWARE PROVIDERSThe game service offers a variety of games provided by reputable software developers, including but not limited to Ninja Gaming (MGA equivalent licensed), NetEnt, Pragmatic Play, Evolution, and Play'n GO, among others. We have an impressive collection of 1,500+ games across multiple categories, including Slots, Crash Games, Live Casino, Table Games, and Jackpots.
BONUSES AND PROMOTIONSWe offer various bonuses to our users, including a welcome bonus of up to 100% match-up to 2000 PLN plus 200 free spins on Starburst with no spin limit per user during promotional events for Polish players only (additional terms may apply). For activation purposes, the minimum deposit required is 50 PLN using code MULTIPLN.
The wagering requirement for bonuses and promotions is thirty-five times (35x) the bonus amount plus deposit. Bonus offers are subject to change or termination at any time without prior notice. Any unclaimed part of the promotional offer will expire after 30 days, as per terms agreed upon during activation by the user. We have numerous ongoing weekly reloads available such as the Friday Reload and a Weekly Cashback.
- VIP AND/OR LOYALTY PROGRAMWe operate an auto-award loyalty program where users earn points for every bet placed on games with no wagering requirements, which are redeemable against real money at 100:1 ratio of exchange. For example if you accumulate 1000 points you can claim them as 10 PLN. Birthday bonuses may also be offered.
The loyalty rewards are available across multiple levels - bronze, silver, gold and platinum where players receive increased percentage of their deposits cashback - depending on the level reached (Bronze: 5%, Silver: 8%, Gold: 10% and Platinum with a dedicated account manager at 15%).
PAYMENT METHODS AND BANKING TERMSOur payment processing system includes instant bank transfers using BLIK, Przelewy24 services which handle PLN amounts up to 5000; Visa card (minimum deposit of 50 PLN), cryptocurrency (including but not limited to Bitcoin and Ether) transactions for a variety of currencies including BTC/ETH with minimum bets down to .0001 BTC. We also support bank transfer services at fixed rate limits.
KEY TERMS AND CONDITIONSYou agree that all games played on our website are governed by the standard Terms & Conditions, rules, wagering requirements (set above) and game restrictions for specific bonuses including Max Bet amount of 20PLN and Table Games contributing towards bonus only in a proportionate way according to its theoretical payout. Deposit limits per user or IP address cannot exceed daily amounts of 5000 PLN as well as weekly max withdrawal limits are set at 20000 PLN.
RESPONSIBLE GAMBLING FEATURESFor users experiencing any form of addiction problem, please refer below links for the support services such Gamblers Anonymous Poland (anonimowihazardzisci.org). If you feel that your gaming habits could negatively impact other's financial situation or relationship we can assist with immediate self-exclusion where we block all access.
In this section we provide our customers' with direct links to organizations offering additional help, including the National Gambling Addiction Prevention and Treatment Clinic (GPKiO in Polish) located at anonimowihazardzisci.org - for responsible gaming practices please review their detailed guides on signs of addiction & potential solutions available here too.